Good customer service is important to today’s businesses, and has become a significant competitive advantage which allows them to maintain their market position, to grow and to make a profit.

This illustrated poetry tells us, through the words and engravings, the peculiar love story between a snail and a garden statue.

It’s time to go to bed, but first Carla must have a bath, dinner and enjoy story time with her mum. As she is doing all these things she realizes that each moment has its own smell.

A love story between the beautiful cigarette seller Carmen and the honest soldier José. A story that expresses to perfection the fatality of desire and the destructive behaviour that awakens, represented by numerous betrayals.

This a beautiful album for children ages 8 and up. It´s about Carnival. Ana is afraid of this festival ; she is overwhelmed by the noise and the people and feels uncomfortable. But she finally discovers the beauty of Carnival and has a good time.

It’s almost time for school and Little Pig is still at home. She is really nervous. They are late once more! It is all mummies’ fault; she is very messy and disorganised and can’t find anything.

The author, Carlos Roncero introduces us to Trápaga, a police inspector who dreams of retirement while he is dealing with one of the most complicated cases of his career.

This book brings together staple recipes of Basque cookery: the so-called traditional recipes which have always figured in the menus of all restaurants but also frequently made in all homes. More than 130 recipes of all types.

A book which analyses one of the most topical, in-demand techniques, aimed at all types of restaurateurs, from students of the hotel business to those studying haute cuisine.

Marina Fontcuberta is working on the search for a drug to cure Alzheimer’s. But, when a new director with a brilliant career in the USA arrives to lead her research team, her work becomes compromised by her personal feelings.