This book analyses the birth of Serices Design as a discipline, outlines its main tools and puts forward a model for the way in which design can be valuable in every phase of the development of a new service.

Based on numerous meetings with teachers, reviewing documents and observation, this work presents an original discursive model, of a dialogic nature, which offers the keys to improving communication and, hence, education.

Es ist das Jahr 568. Hispanien, vom Römischen Reich nahezu vergessen und von verschiedenen geschwächten und zerstrittenen Völkern besiedelt, ist eine gefährliche Region, in der Chaos und Krieg herrschen.

In the year 568, Hispania, practically forgotten by the Roman empire and inhabited by several warring and weakened tribes, is a dangerous land ruled by battle and chaos.